Refunds and returns

Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Changing your mind

This shop gives you 15 days from the day your order is delivered to return a standard stock item for an exchange or a refund. Email theteam@mylawn.net.au with your order number before returning anything, and we will tell you where to send it: goods go back to the warehouse they were sent from.

To be accepted, a change-of-mind return should be in its original packaging and complete. Please include your receipt, order confirmation or another proof of purchase from this website. You pay the cost of sending change-of-mind returns back to us.

There is no cancellation, restocking, packing or handling fee.

Cancelling before dispatch

You can cancel an order at any time before it is dispatched by emailing us with the order number. Orders are usually dispatched quickly, so contact us as soon as you can.

Faulty, damaged, incorrect or missing items

If an item arrives damaged, has missing parts, is not the item you ordered or does not arrive at all, tell us straight away with the order number and photographs where relevant. We will put it right at no cost to you, return postage included.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are separate from the change-of-mind return above and are not affected by it.

Exceptions

A change-of-mind return may not be available for goods made to your specification. Any product-specific exception is shown before you buy; it is never assumed for ordinary stock items, and it never limits your consumer guarantees.

Refunds

We process your refund within 24 to 48 hours of receiving the returned goods. Refunds go to your original payment method (card or PayPal). If you prefer, we can hold the amount as credit for a future order instead. Purchases made from other retailers cannot be returned to us.