Contact us
Questions about a product, which tool suits your lawn, your order or delivery? We're happy to help.
A real person on our team reads every message. No bots, no runaround. Email us or use the form and we'll get back to you as soon as we can.
Chasing an order? Include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full business details, so you always know who you're buying from.
- Company nameLawn Care Company Australia, a division of BuyFactory Direct Pty Ltd
- ABN30 656 628 938
- Parent companyCaruso Consulting Co Ltd (company registration, Thailand: 0765554000332)
- AU officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- International Registered addressCaruso Consulting Co Ltd, Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+61 431 182 633
- Emailtheteam@mylawn.net.au
Orders of $90 or more ship free with tracked delivery ($27.50 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
What's the quickest way to reach you?
Email us or use the form on this page. Put your order number in the message if you have one, and we can find it straight away.
Where's my order?
We dispatch within 2 working days, then tracked delivery takes up to 7 working days. The tracking link goes to the email you used at checkout. You can also check on the Order Tracking page.
Can you help me pick the right tool for my lawn?
Yes. Tell us what's wrong with the lawn (spongy, bumpy, patchy, full of moss) and roughly how big it is, and we'll point you to the right gear.
A product page doesn't list a detail I need. Can you check it?
Yes. Send us the product name and the detail you're after, and we'll check it rather than guess.
How do I return something?
Email us with your order number before you send anything back. This shop gives you 15 days from delivery to return an item if you change your mind.
Something arrived damaged. What do I do?
Keep the packaging and email us your order number with a few photos. We'll sort out a repair, replacement or refund under your legal rights.
Should I send card details by email?
No, never. We'll never ask for card details by email or through the contact form. Payments only go through the secure Stripe or PayPal checkout.