{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across Australia is free on orders of $90 or more; $27.50 below that, GST included. We dispatch within 2 working days, then delivery takes up to 7 working days.",
    "content": "Shipping and delivery Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. We deliver throughout Australia. Delivery is free when the order value is $90 or more, and $27.50 including GST below that amount. Delivery options Standard delivery: we dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Free on orders of $90 or more, otherwise $27.50. Express delivery: we dispatch within 1 working day. Delivery then takes 3 to 5 working days by tracked courier. $27.50 including GST on every order, whatever the order value. Choose it in the cart before you pay. Tracking When your order is dispatched you receive an email with the tracking number. Items in the same order can be sent in separate parcels, each with its own tracking. Dispatch and timing Any product-specific lead time is shown on the product page or confirmed after the order. Delivery dates are estimates unless we have agreed a fixed date with you in writing. Remote and regional addresses can take longer. Address accuracy Check the name, address and postcode before paying. Contact us straight away if something needs correcting. A change may not be possible once the parcel has been dispatched. Damage or non-delivery If an item arrives damaged, keep the packaging and email us the order number and photographs. If your parcel has not arrived or tracking has stopped, contact us and we will investigate it with the courier.",
    "url": "https://mylawn.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop gives you 15 days from delivery to return a standard stock item for an exchange or a refund. Your consumer guarantees under the Australian Consumer Law apply separately to faulty goods.",
    "content": "Refunds and returns Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Changing your mind This shop gives you 15 days from the day your order is delivered to return a standard stock item for an exchange or a refund. Email theteam@mylawn.net.au with your order number before returning anything, and we will tell you where to send it: goods go back to the warehouse they were sent from. To be accepted, a change-of-mind return should be in its original packaging and complete. Please include your receipt, order confirmation or another proof of purchase from this website. You pay the cost of sending change-of-mind returns back to us. There is no cancellation, restocking, packing or handling fee. Cancelling before dispatch You can cancel an order at any time before it is dispatched by emailing us with the order number. Orders are usually dispatched quickly, so contact us as soon as you can. Faulty, damaged, incorrect or missing items If an item arrives damaged, has missing parts, is not the item you ordered or does not arrive at all, tell us straight away with the order number and photographs where relevant. We will put it right at no cost to you, return postage included. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are separate from the change-of-mind return above and are not affected by it. Exceptions A change-of-mind return may not be available for goods made to your specification. Any product-specific exception is shown before you buy; it is never assumed for ordinary stock items, and it never limits your consumer guarantees. Refunds We process your refund within 24 to 48 hours of receiving the returned goods. Refunds go to your original payment method (card or PayPal). If you prefer, we can hold the amount as credit for a future order instead. Purchases made from other retailers cannot be returned to us.",
    "url": "https://mylawn.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Lawn Care Company Australia handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This policy explains how Lawn Care Company Australia, a division of BuyFactory Direct Pty Ltd, handles personal information when you browse the site, place an order or contact us. It is written to meet the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Information we collect We collect the contact, delivery, order and support details needed to process purchases, deliver goods, prevent fraud, keep records and answer your messages. We collect it from you, when you order or contact us, and from the payment and delivery services that handle your order. Payment details are handled by the payment providers (Stripe and PayPal); the store never receives or stores your full card number. Why we use it We use your information to supply what you ordered, to answer your questions, to meet legal and tax obligations and to protect the service. If you do not give us the details an order needs, we cannot supply it. We ask for your consent for optional analytics and advertising cookies (see the Cookie Policy ). Who receives it Relevant details are shared with payment, delivery, hosting, email, fraud-prevention and professional-adviser services only where needed for these purposes. Some of these providers hold data outside Australia, for example in the United States and Thailand; we take reasonable steps to make sure they handle it consistently with the Australian Privacy Principles. We do not sell your personal information. Retention and security We keep records only as long as needed for orders, support, tax, legal and security purposes. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, but no internet service can promise absolute security. Access, correction and complaints You can ask to access or correct the personal information we hold about you. Email theteam@mylawn.net.au . If you have a privacy complaint, email us first and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). Who is responsible for your data Lawn Care Company Australia, a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. International Registered address: Caruso Consulting Co Ltd, Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.",
    "url": "https://mylawn.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use mylawn.net.au and buy from Lawn Care Company Australia.",
    "content": "Terms and conditions Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These terms apply to mylawn.net.au, operated by Lawn Care Company Australia, a division of BuyFactory Direct Pty Ltd. They should be read with the Shipping , Refunds and Returns , Privacy Policy and Limited Liability Indemnity pages. Product information and prices We aim to describe products accurately. Prices are shown in Australian dollars (AUD) and include GST. Delivery and the full order total, including GST, are shown before you pay. If we find a material error in a price or description, we will contact you before the order is fulfilled. Orders and payment Paying for an order is an offer to buy. The contract is formed when we confirm the order by email. Orders are fulfilled once payment has cleared. Card and PayPal payments are handled by the payment provider; we never ask you to email card details. Cancelling an order You can cancel any order until it has been dispatched by emailing us with the order number. There is no cancellation fee. Orders are usually dispatched quickly, so contact us as soon as you can. Delivery Delivery charges, times and the courier process are set out on the Shipping and Delivery page . The goods are your responsibility once they are delivered to you or to someone you nominate. Returns and your consumer guarantees This shop gives you 15 days from delivery to return a standard stock item if you change your mind, as explained on the Refunds and Returns page . Separately, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms takes away rights you have by law. Contact You can contact us any time, 7 days a week, at theteam@mylawn.net.au . We reply as soon as we can. Business details Lawn Care Company Australia, a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. International Registered address: Caruso Consulting Co Ltd, Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@mylawn.net.au .",
    "url": "https://mylawn.net.au/terms-and-conditions/"
  }
}